Job Opportunities
Customer Service Representative (2 positions available)
The Customer Service Representative (CSR) of the Residential Permit Parking program (RPP) serves to provide customer service to participants of the RPP program. The CSR utilizes customer service skills and parking professional knowledge to assist customers navigate and participate in the process of acquiring residential parking permits. Assistance is provided over the phone, over email and in person.
Open until filled.
Download the Customer Service Representative job description.
Administrative Assistant, Residential Reserved Disabled Parking
The Administrative Assistant provides support to a department consisting of customer service interface internally and externally, processes various forms and applications, and maintains and reports on electronic and hard-copy files. Additionally, the position will provide professional customer service including follow-up response calls, progress report drafting and other internal or external requests affecting the department. Ultimately, the position provides administrative, clerical, and non-managerial task support to ensure smooth departmental operations.
Download the Administrative Assistant, Residential Reserved Disabled Parking job description.
The Parking Authority, a quasi-city agency of the City of Baltimore, is an equal employment opportunity employer and strictly prohibits discrimination and unfair employment recruitment, hiring, selection, transfers, and promotion. The Parking Authority is a smoke-free and drug-free workplace. We encourage a diverse work environment.
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Parking Authority Designated a Healthiest Maryland Business
Healthiest Maryland Businesses is a collaboration of Maryland businesses with a shared mission of improving health through worksite wellness efforts. Participating businesses are referred to accredited worksite wellness resources, receive education and assistance, and are recognized for their commitment to improving the health of their workforce.
The Healthiest Maryland movement aims to engage leaders to commit to maximizing Marylanders' well-being by implementing a comprehensive, coordinated strategy to promote health where Marylanders work, live, and learn.
The Parking Authority is committed to this effort.
PABC Core Values
The Parking Authority of Baltimore City seeks individuals who share our core values of:
- Unquestioned integrity in every aspect of our business
- Commitment to a strong work ethic and achieving results
- Commitment to exceeding customer expectations
- Fiscally sound operations; and
- Recognition of the importance of people
We are committed to providing the best possible climate for maximum development and goal achievement for all employees. We provide an excellent benefits package, are committed to diversity, and will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: race, color, religion, national origin, ancestry, sex, age, marital status, physical condition or disability, mental capability, sexual orientation, gender identity or expression or veteran status.
Parking Control Agents are Department of Transportation Employees
NOT Parking Authority Employees.
Go to the City of Baltimore Employment Opportunities webpage.