Job Opportunities

Customer Service Representative

Job Summary

The Customer Service Representative (CSR) of the Residential Permit Parking program (RPP) serves to provide customer service to participants of the RPP program. The CSR utilizes customer service skills and parking professional knowledge to assist customers navigate and participate in the process of acquiring residential parking permits. Assistance is provided over the phone, over email and in person.

Download the job description pdf file to learn more including how to apply.

Download the job description Word document 

Parking Planner II

We have two Parking Planner II positions available.

The Parking Planner II will examine parking issues at a neighborhood level and work with community stakeholders in developing solutions. The position will also conduct parking studies, evaluate on-street parking regulations, and provide recommendations to improve upon current operations. In addition, will collect and maintain data using GIS (Geographical Information System) and other software

Download the job description for more details.

Open until filled.

The Parking Authority, a quasi-city agency of the City of Baltimore, is an equal employment opportunity employer and strictly prohibits discrimination and unfair employment recruitment, hiring, selection, transfers, and promotion. The Parking Authority is a smoke-free and drug-free workplace. We encourage a diverse work environment.

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Parking Authority Designated a Healthiest Maryland Business

Healthiest Maryland Business

Healthiest Maryland Businesses is a collaboration of Maryland businesses with a shared mission of improving health through worksite wellness efforts. Participating businesses are referred to accredited worksite wellness resources, receive education and assistance, and are recognized for their commitment to improving the health of their workforce. 

The Healthiest Maryland movement aims to engage leaders to commit to maximizing Marylanders' well-being by implementing a comprehensive, coordinated strategy to promote health where Marylanders work, live, and learn. ​

The Parking Authority is committed to this effort.

PABC Core Values

The Parking Authority of Baltimore City seeks individuals who share our core values of:

  • Unquestioned integrity in every aspect of our business
  • Commitment to a strong work ethic and achieving results
  • Commitment to exceeding customer expectations
  • Fiscally sound operations; and
  • Recognition of the importance of people

We are committed to providing the best possible climate for maximum development and goal achievement for all employees.  We provide an excellent benefits package, are committed to diversity, and will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: race, color, religion, national origin, ancestry, sex, age, marital status, physical condition or disability, mental capability, sexual orientation, gender identity or expression or veteran status.

Parking Control Agents are Department of Transportation Employees
NOT Parking Authority Employees.

Go to the City of Baltimore Employment Opportunities webpage.